Checks around the AI
Suppose a support agent can issue refunds. Guardrails might set a limit for automatic refunds, stop it from viewing unrelated customer records, and send larger refunds for human review. Other guardrails check requests or answers for sensitive information.
Some checks use fixed rules; others use AI and can make mistakes themselves.
Guardrails need testing
Guardrails can wrongly block an acceptable request or miss a harmful one. Teams test them with realistic cases, watch for failures, limit the system’s data and permissions, and give people a way to correct mistakes. Guardrails reduce risk but cannot guarantee safety.