When switching gets hard
An organisation might choose a cloud service or low-code tool to launch a product quickly. Over time, it stores data there and builds processes around the provider. Moving elsewhere may mean transferring data, changing software, retraining staff, or paying to end a contract.
These switching costs can leave the organisation dependent on its current provider.
Weighing the trade-off
Using a provider’s special features can be worth the future switching cost. Teams can keep their options open by checking how to export data, reviewing contract terms, and keeping backups.